jackph Privacy Policy

1. Who We Are

jackph operates the online gaming platform accessible at jackph.org, offering casino games, slots, bingo, fishing games, darts, and related entertainment services to eligible Filipino players. In this Privacy Policy, "jackph," "we," "us," and "our" refer to the jackph platform and its operating entity.

jackph acts as the data controller for personal information collected through the jackph website, jackph Login portal, and any associated mobile or web applications. As data controller, jackph determines the purposes and means of processing your personal data and is responsible for ensuring that processing is carried out lawfully, fairly, and transparently.

This Privacy Policy applies to all users of jackph, including registered players, visitors who browse jackph without registering, and individuals who contact jackph support. It should be read alongside jackph's Terms & Conditions and Responsible Gaming Policy.

2. Personal Data We Collect

jackph collects the following categories of personal data from players and site visitors:

jackph does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is strictly required for identity verification under applicable KYC regulations.

3. How We Collect Your Data

jackph collects personal data through the following means:

• Direct interactions: When you register a jackph account via the jackph Login portal, complete KYC verification, make a deposit or withdrawal, contact jackph support, or respond to a survey or promotion.
• Automated technologies: When you browse jackph.org, we automatically collect Technical Data and Usage Data via cookies, server logs, and similar tracking technologies. See Section 7 for full details on our cookie practices.
• Third-party sources: jackph may receive data about you from payment processors (e.g., GCash, PayMaya), identity verification providers, fraud prevention services, and analytics partners — all of whom are bound by confidentiality obligations.
• Publicly available sources: In limited circumstances, jackph may verify information against publicly available records (e.g., government databases) as part of our anti-money laundering (AML) compliance obligations.

4. Why We Use Your Personal Data

jackph uses your personal data only for legitimate, specified purposes. The table below sets out the primary purposes for which jackph processes your data:

jackph will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by law.

5. Legal Basis for Processing

jackph processes your personal data on the following legal grounds under applicable Philippine data protection law (Republic Act No. 10173, the Data Privacy Act of 2012, and its Implementing Rules and Regulations):

• Contractual necessity: Processing required to perform our obligations under the jackph Terms & Conditions — including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable laws, including PAGCOR regulations, AML obligations, KYC requirements, and tax reporting duties.
• Legitimate interests: Processing necessary for jackph's legitimate business interests, including fraud prevention, platform security, and service improvement — provided these interests are not overridden by your rights and freedoms.
• Consent: Where jackph relies on your consent (e.g., for marketing communications), you have the right to withdraw that consent at any time by contacting jackph support or updating your account notification preferences.

6. Data Sharing and Disclosure

jackph does not sell, rent, or trade your personal data to third parties for their own marketing purposes. jackph may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment processors: GCash, PayMaya / Maya, and partner banks (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) to facilitate deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML compliance services used to verify your identity and age (21+) as required by PAGCOR regulations.
• Game software providers: Licensed game studios whose titles are available on jackph Casino may receive anonymized or pseudonymized gaming data for technical and fairness auditing purposes.
• IT and security service providers: Cloud hosting, cybersecurity, and platform infrastructure providers who process data on jackph's behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: jackph will disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine authorities when required by law, court order, or regulatory directive.
• Professional advisers: Lawyers, auditors, and accountants bound by professional confidentiality obligations, where necessary for jackph's legal and compliance functions.

Any third party receiving jackph player data is contractually required to process that data only for the specified purpose, maintain appropriate security standards, and comply with applicable Philippine data protection law.

7. Cookies and Tracking Technologies

jackph uses cookies and similar tracking technologies (such as web beacons and local storage) to operate the platform, remember your preferences, and analyze usage patterns. The types of cookies jackph uses include:

• Strictly necessary cookies: Essential for the jackph platform to function. These include session authentication cookies that keep you logged in during your jackph session. These cannot be disabled.
• Functional cookies: Remember your language preferences, display settings, and responsible gaming tool configurations so you don't have to reset them each visit.
• Analytics cookies: Help jackph understand how players navigate the site — which pages are most visited, where players drop off, and how game categories perform. Data collected is aggregated and anonymized before analysis.
• Marketing cookies: Used only with your consent to deliver relevant jackph promotions. You may withdraw consent at any time via your account notification settings.

You can control cookies through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the jackph Login portal and core platform features.

8. Data Retention

jackph retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting obligations. Specific retention periods include:

• Account and KYC data: Retained for the duration of your jackph account plus a minimum of five (5) years after account closure, as required by PAGCOR and AMLC regulations.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction in compliance with Philippine AML law.
• Gaming history: Retained for three (3) years from the date of each gaming session, or longer if required for dispute resolution or regulatory audit.
• Support communications: Retained for two (2) years from the date of the last interaction, unless the matter is subject to ongoing legal proceedings.
• Marketing consent records: Retained until you withdraw consent, plus one (1) year thereafter as evidence of the consent record.

When personal data is no longer required, jackph will securely delete or anonymize it in accordance with our internal data disposal procedures.

9. Data Security

jackph implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and jackph servers;
• Encryption of sensitive data at rest, including financial data and government ID information;
• Role-based access controls ensuring jackph staff can only access data necessary for their specific job function;
• Regular security audits, penetration testing, and vulnerability assessments of the jackph platform;
• Multi-factor authentication requirements for jackph staff accessing production systems;
• Incident response procedures with mandatory notification timelines in the event of a data breach affecting your personal data.

While jackph takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your jackph Login credentials. If you suspect your account has been compromised, contact jackph support immediately.

10. Your Data Rights

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by jackph:

• Right to be informed: You have the right to know what personal data jackph collects about you and how it is used — which is the purpose of this Privacy Policy.
• Right of access: You may request a copy of the personal data jackph holds about you at any time by contacting jackph support.
• Right to rectification: If any personal data jackph holds about you is inaccurate or incomplete, you have the right to request correction. You may update basic account details directly via your jackph account settings.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jackph's legal retention obligations.
• Right to data portability: You may request that jackph provide your personal data in a structured, commonly used, machine-readable format.
• Right to object: You may object to jackph processing your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to jackph demonstrating compelling legitimate grounds.
• Right to lodge a complaint: If you believe jackph has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of the above rights, please contact jackph's data privacy team. jackph will respond to all verified data rights requests within 15 business days.

11. Children's Privacy and Age Restriction

jackph's services are strictly intended for individuals aged 21 years and above in accordance with Philippine gaming law and PAGCOR regulations. jackph does not knowingly collect personal data from anyone under the age of 21.

If jackph discovers or is notified that personal data has been collected from a person under 21, jackph will immediately suspend the associated account, delete the data, and report the matter to the relevant regulatory authority where required. If you believe a minor has registered on jackph, please contact jackph support immediately.

12. Third-Party Links

The jackph platform may contain links to third-party websites or services (for example, payment provider portals). This Privacy Policy applies solely to jackph.org and jackph's own services. jackph is not responsible for the privacy practices of any third-party website. We encourage you to review the privacy policy of any third-party site you visit before providing personal data.

13. Changes to This Privacy Policy

jackph may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, jackph will notify registered players via the email address associated with their jackph account and/or by displaying a prominent notice on the jackph platform.

The "Last Updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this Privacy Policy periodically. Continued use of jackph following any update constitutes your acknowledgment of the revised policy.

14. Contact and Data Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or jackph's data practices, please contact our Data Privacy Officer:

Email: [email protected]

General Support: [email protected]

jackph's Data Privacy Officer is responsible for overseeing compliance with the Philippine Data Privacy Act and will respond to all privacy-related inquiries within 15 business days. For urgent account security matters, please use the live chat feature available within the jackph platform after logging in via the jackph Login portal.